Returns & Exchanges
At Rebel Cheese, we want you to love your vegan artisanal cheeses; however, due to the perishable nature of our products, we generally cannot accept physical returns. If your order arrives damaged or incorrect, please reach out to us within 24 hours of delivery for a full refund or replacement.
Inspect Your Delivery
Examine your package immediately upon arrival to ensure your cheese is still chilled and the packaging is intact.
Document Issues
If there are any quality concerns or shipping damages, take clear photos of the product and the shipping label as evidence.
Contact Support
Email our team at [email protected] within 24 hours of receipt, including your order number and the photos of the issue.
Resolution Process
Our team will review your claim within 2 business days and issue a store credit, refund, or ship a fresh replacement at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing